← Follow the Sleigh

Terms

Last updated 13 November 2026

The Santa experience disclaimer. Follow the Sleigh shows where a group’s sleigh is, as shared by the group’s volunteers. We’re not responsible for your Santa experience: the route, the timing, whether the sleigh turns up, stops at your door or runs late, the weather, the reindeer, the quality of the ho-ho-hos, or the authenticity of anyone’s beard. Those are matters for the group running the sleigh (and ultimately the North Pole).

1. Who we are

Follow the Sleigh is a service run by Defib Ready Limited (registered in England and Wales, company no. 15337003, registered office 4 The Grove, Love Lane, Bodmin, PL31 2BJ) (“we”, “us”). Contact us at northpole@followthesleigh.com. These terms apply to everyone who uses Follow the Sleigh: groups and their volunteers who use Mission Control, and anyone following a sleigh.

2. Following a sleigh

  • Positions come from a volunteer’s phone and can be delayed, inaccurate or missing (signal drops, flat batteries, tunnels, sleigh magic). Don’t rely on them for anything important, and please don’t chase the sleigh.
  • Stay safe: take care near roads, keep children close, and never use the map while driving.
  • Each group is responsible for its own public page, route, timings and fundraising. Donation links go to the group’s own donation page, not to us.

3. Using Mission Control (groups and volunteers)

  • The person who signs up confirms they’re allowed to set up the group, and is responsible for who they invite.
  • Only track a sleigh run with the volunteer’s agreement, and only for the run.
  • Volunteers must never handle the phone while driving. Set Track me going before you set off, and keep the phone in a holder.
  • Run your collection lawfully: follow the Highway Code, any local authority or police conditions, and the rules for street collections.
  • Don’t misuse the service: no pretending to be another group, no unlawful or offensive content, and no attempts to break or overload it.
  • Keep your sign-in links to yourself. Tell us straight away if you think someone else has got into your account.

4. Plans and payment

  • Free plan: one route, one sleigh run, one sleigh and one person. We may change the free plan’s limits with notice, but we won’t take away anything you’ve already set up.
  • Season pass: £30 for 12 months of unlimited use, paid once by card through Stripe. It does not renew automatically; we’ll email you before it ends. Renewing early adds 12 months to the end date. We aren’t VAT registered, so no VAT is added.
  • When a pass ends, nothing is deleted. You keep what you’ve made, but you can’t add more than the free plan allows until you renew.
  • Refunds: if you change your mind within 14 days of buying a pass and haven’t tracked a sleigh run since buying it, email us for a full refund. After that, passes aren’t refundable, unless the service has let you down badly. Talk to us and we’ll be fair.
  • Charity donation: £5 from every £30 season pass is donated to the Lions Club of Bodmin Santa Appeal (Bodmin Lions Club (CIO), registered charity no. 1178036). Follow the Sleigh is run by Defib Ready Limited. We pay donations over to Bodmin Lions Club (CIO) at least every three months. A refunded pass is not counted.

5. The service

  • We work hard to keep Follow the Sleigh running smoothly, especially on December evenings, but we can’t promise it will never be unavailable, slow or wrong. We may update, change or improve it.
  • We may suspend an account that breaks these terms, or puts people or the service at risk.
  • You can close your group’s account at any time by emailing us. We’ll delete it as described in our privacy notice.

6. Content and your group’s name

You keep ownership of what you put into Follow the Sleigh (your routes, logo and words), and you let us use it to run the service and show your public page. Make sure you’re allowed to use any logo you upload: some organisations’ names and emblems are trademarks that their members may use but others may not. Follow the Sleigh is independent and isn’t endorsed by any of the organisations whose groups use it.

7. Our liability

Nothing in these terms limits liability that can’t be limited by law (such as for death or personal injury caused by negligence, or fraud). Otherwise, our total liability to a group is limited to the amount it paid us in the 12 months before the claim, and we aren’t liable for indirect losses or lost donations, collections, mince pies or festive spirit. If you are a consumer, you also have your statutory rights.

8. Changes and the law

We may update these terms and will show the date at the top; we’ll email account holders about important changes. These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.